Koi800 respects the privacy of every member and is committed to protecting your personal data to the highest security standards. This document transparently explains how we collect, use, and protect your information.
Every layer of the koi800 system is built with privacy as a core principle, not an afterthought. That's what sets us apart.
All communications between your device and the koi800 servers are protected by 256-bit SSL encryption — the same standard used by international banking institutions. Your data cannot be intercepted or read by any third party during transmission.
Koi800 operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We only collect data necessary for specific purposes, and you have full rights to access, correct, or request deletion of your data.
Koi800 has never and will never sell member personal data to any third party for marketing purposes. Your data belongs entirely to you, and we use it solely to improve your platform experience.
We clearly disclose the types of data collected, the purpose of its use, and how long it is retained. There are no hidden clauses or technical jargon designed to confuse you. This policy is written in plain, easy-to-understand language.
Koi800 members can manage privacy settings, request a copy of their personal data, or apply for account deletion directly through the account panel or by contacting our 24/7 support team.
Your bank and eWallet information is stored in an isolated server environment with strict access controls. Financial data is never stored in plain text — everything is encrypted using AES-256 standard.
This Privacy Policy explains how koi800 ("we", "Platform") collects, uses, stores, and protects your personal data ("Member", "you") when you use the koi800 platform at koi800.pro. By registering or using our services, you agree to this Privacy Policy in full.
Koi800 collects your personal data through various means as you interact with our platform. We only collect information that is genuinely necessary to provide a safe, fair, and responsible service to members in Malaysia.
a) Information You Provide Directly
b) Information Collected Automatically
Koi800 does not collect credit card numbers directly. All financial transactions are processed through verified, PCI-DSS compliant third-party payment gateways.
The koi800 KYC process is designed to verify your identity to protect your account security and fulfill legal obligations related to anti-money laundering (AML). Documents you submit are stored securely and can only be accessed by authorized compliance personnel.
The data we collect is used solely for purposes related to the provision and improvement of koi800 services. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Account registration & verification | Name, email, phone, KYC documents | Contractual agreement |
| Deposit & withdrawal processing | Banking information, transaction data | Contractual agreement |
| Fraud prevention & AML | IP address, activity logs, transaction data | Legal obligation |
| Customer Support | Communication history, account data | Legitimate interests |
| Promotional communications (with consent) | Email, phone number | Member consent |
| Analytics & platform improvement | Anonymised usage data | Legitimate interests |
| Legal compliance | Full account data (where required) | Legal obligation |
If you have consented to receive marketing communications from koi800, you may withdraw that consent at any time via the notification settings in your account or by contacting our support team. Withdrawal of consent does not affect any data processing carried out prior to that withdrawal.
Koi800 does not sell, rent, or disclose member personal data to third parties for their own marketing purposes. However, there are specific situations where we need to share your data with trusted parties in order to deliver our services in full.
All koi800 third-party partners are bound by strict non-disclosure agreements (NDAs) and are only permitted to use your data for the specific purposes stated in their service contracts with koi800. They are not authorized to use your data for any other purpose.
In the event that koi800 is involved in a merger, acquisition, or sale of assets, member data may be transferred as part of that transaction. You will be notified via your registered email at least 30 days before any such data transfer takes place, along with the option to close your account if you do not agree.
Koi800 continuously invests in the latest security infrastructure to ensure member personal data is always protected against cyber threats, unauthorized access, and data breaches. Our security approach is multi-layered and comprehensive.
Two-factor authentication (2FA) is available for all koi800 accounts and is strongly recommended for an added layer of security. Enable 2FA via your account security settings today.
While koi800 takes all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we are committed to notifying you within 72 hours of the incident being confirmed, in line with international best practices.
Koi800 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your login session, and understand how members use our services for continuous improvement.
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the koi800 platform. We recommend allowing at least essential and security cookies for an optimal and secure experience.
Koi800 does not use cross-site tracking cookies and does not share cookie data with advertisers. All analytics data collected is for koi800 internal use only.
Koi800 retains your personal data only for as long as necessary to fulfill the original purpose of collection or as required by applicable law. We maintain a clear and consistent data retention policy across all data categories.
When the retention period expires or when you request data deletion (subject to certain conditions), koi800 will securely delete or anonymise your data using methods that ensure it cannot be recovered. Data deletion requests can be submitted to our support team.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding your personal data held by koi800. We fully respect and facilitate the exercise of these rights.
Request a copy of all personal data we hold about you in a readily readable format.
Correct inaccurate or incomplete personal data via the account panel or support.
Request deletion of your data when it is no longer needed, subject to legal obligations.
Restrict the processing of your data in certain situations while a dispute or review is in progress.
Receive your data in a structured, machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes at any time without providing a reason.
To exercise any of the rights above, contact the koi800 Data Protection Officer (DPO) via our support email. We will respond to your request within 30 calendar days of receipt. For complex requests, we reserve the right to extend the response period to 60 days with prior notice.
Koi800 is an online entertainment platform strictly restricted to individuals aged 18 and above only. We do not knowingly collect personal data from children or minors. The koi800 registration process requires strict age verification through the KYC process.
Should we discover that personal data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate action to delete that data and close the relevant account without notice. Parents or guardians who become aware of such a situation are encouraged to contact koi800 immediately.
Koi800 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in applicable laws, industry practices, or the way we handle personal data. Any material amendments will be communicated to members through the following methods:
Continued use of the koi800 platform after the effective date of any amendment is considered your acceptance of those changes. If you do not agree with any amendment, you have the right to close your account and request deletion of your personal data before the amendment's effective date.
Previous versions of the koi800 Privacy Policy are kept in our internal archive and can be requested through the support team for reference or dispute purposes.
If you have any questions, concerns, or complaints regarding how koi800 handles your personal data, or to exercise any of your privacy rights, please contact our Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection under the Ministry of Digital Malaysia, which is responsible for enforcing the PDPA 2010.
Koi800 takes every privacy-related complaint and inquiry seriously. Our team is trained to handle privacy issues with full professionalism and appropriate confidentiality.